Privacy Policy

Last Updated: 1 September 2026

1. Introduction

jade-cascade ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jade-cascade.com and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, organisation name, and any other information you choose to provide when completing forms or contacting us.
• Service Request Information: Details about the research services you request, including topic preferences, project requirements, and timeline needs.
• Communication Records: Records of correspondence when you contact us via email or through our website.

We also automatically collect certain information when you visit our website:

• Log Data: Your browser type, access times, pages viewed, IP address, and the page you visited before navigating to our website.
• Device Information: Information about the device you use to access our website, including hardware model, operating system, and browser type.
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling your service requests
• Responding to your comments, questions, and requests
• Sending you technical notices and support messages
• Communicating with you about services, offers, and events
• Analysing trends and usage patterns to improve our website
• Protecting against fraudulent, unauthorised, or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer service.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred as a business asset.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

jade-cascade
42 Harbour View Road
Sydney NSW 2000
Australia
Email: [email protected]